Scope and Who This Policy Applies To
This policy explains how Caraway handles personal information when you visit carawayco.com, our informational site covering the cookware range: ceramic non-stick fry pans and pots, Dutch ovens, stainless steel and enameled cast iron pieces, bakeware and cutting boards. It applies to everyone who reads our materials, care and collection guides, and to anyone who contacts us through the site. It also describes the choices available to you, which depend on where you live. If you buy from a retailer or another storefront, that seller’s own privacy terms apply to your transaction, and we encourage you to read them alongside this policy.
Information Visitors Provide Directly
When you choose to share something with us, we receive what you send. That might happen when you sign up for email, submit a question through a form, write a product review, or ask for details about ceramic non-stick materials, care instructions, shipping or the 30-day trial. The information can include your name, your email address, the message itself, and any product or order details you add so we can help properly.
We collect only what is reasonably needed to respond or to deliver what you asked for. Please avoid putting payment card numbers or sensitive personal details into ordinary message fields, since those fields are not designed to hold them.
Information Collected Automatically
As you browse, certain details arrive automatically from your device and browser. Typical examples include your IP address, browser type and version, device and operating system, the pages and product guides you view, the links that brought you here, and the dates and times of your visits.
We use this information in aggregate to understand which materials, care guidance and collections interest readers most, to keep the site running reliably, and to spot problems before they grow. None of it is required for you to read carawayco.com. It is simply how modern websites function, and it helps us make the experience clearer and faster for home cooks comparing a first cookware set against an everyday pan upgrade.
Cookies and Similar Technologies
Cookies are small files stored on your device so a site can remember something between visits: a preference, a session, or whether you have already seen a message. Caraway uses cookies and similar technologies for essential site functions, for remembering choices you make, and, where permitted, for understanding how the site is used. Some cookies expire when you close your browser; others remain for a set period.
You can limit or delete cookies in your browser settings at any time. Doing so may affect features that depend on them, such as staying signed in or keeping items in a saved list, but the core reading experience stays available either way.
Analytics and Site-Performance Measurement
We use analytics tools to measure how carawayco.com performs and how visitors move through it. Reports may show which cookware collections or care pages are read most, how long a page stays open, and where people leave the site. This information helps us improve navigation, clarify explanations about non-toxic ceramic coatings or stainless steel care, and fix slow or broken pages.
Analytics information is generally reported in aggregate, so patterns are easier to see than individual journeys. Where identifiers are involved, they are handled under the same protections described elsewhere in this policy and kept only for as long as they remain useful to the measurement.
Purposes for Using Information
We use personal information for straightforward reasons. We deliver the content and features you request, respond to questions about products, materials, care or the 30-day trial, send updates you signed up for, understand and improve the site, maintain security and prevent abuse, and meet obligations the law places on us.
Where you have agreed to marketing messages, we use your details to share new collections, such as bakeware, cutting boards or enameled cast iron, and practical care advice. You can opt out at any time using the unsubscribe link in any marketing message, and we will honor that choice without asking you to explain why.
Legal Bases Where Applicable
If you are in a region that requires a legal basis for processing personal information, we rely on a few well-defined ones. Consent covers optional cookies and marketing messages, and you can withdraw it whenever you like. Performance of a contract, or the steps you request before entering one, covers responding to enquiries about products, shipping or the trial. Legitimate interests cover site security, aggregate analytics and improving our content, balanced against your rights.
Legal obligations cover record-keeping the law requires. Where no basis reasonably applies to a request, we will not process the information for that purpose.
Service Providers and Limited Information Sharing
We work with a small number of service providers who help us operate the site: hosting, email delivery, analytics, customer support and, where relevant, payment processing. They receive only the information needed for their specific task, and they are expected to protect it and not use it for unrelated purposes of their own.
We do not sell personal information for money. We may disclose information when required by law, when needed to protect rights and safety, or as part of a business transition such as a merger or acquisition, in which case notice would be provided where the law requires it. Beyond these situations, sharing is deliberately limited.
External Product Links and Third-Party Websites
Caraway pages may point outward: to retailer listings, to published third-party lab testing reports for our ceramic non-stick materials, to review platforms, or to social channels. Those destinations operate under their own privacy policies, and once you leave carawayco.com we are no longer responsible for how your information is handled there.
We encourage a quick read of any unfamiliar policy before you share details. Clicking an external link is entirely your choice, and the same care applies to a retailer page describing our cookware sets, bundles or individual fry pans as it does to any other site you visit.
Data Retention
We keep personal information only as long as it serves the purpose it was collected for, or as long as a legal obligation requires. Enquiry messages are held long enough to resolve your question and keep a record of the answer. Order and account details are retained while they are needed for support, returns or warranty handling. Analytics information is kept in aggregate for periods set by our tools, then deleted or anonymized.
When a retention period ends, the information is deleted or de-identified using reasonable methods, and any copies held by our providers are handled under their agreements with us.
Security Practices and Limitations
We use reasonable technical and organizational measures to protect personal information: encrypted connections, access limits for staff and providers, and monitoring for unusual activity. These steps are designed to match the sensitivity of the information involved and the risks of operating a public website.
No method of transmission or storage is completely secure, so we cannot promise absolute protection, and we ask you to share only what is genuinely necessary. You can help by choosing strong, unique passwords where accounts exist, keeping your devices and browser updated, and telling us promptly if a message or page on our site looks wrong or unfamiliar.
International Processing Where Applicable
Caraway serves customers in many countries, and the systems that support carawayco.com may process information outside your home region, including in the United States. Privacy laws differ between places, and the protections available in another country may not match those where you live.
Where the law requires safeguards for such transfers, we use appropriate measures, commonly contractual commitments with the providers involved. If you would like to understand how transfer rules apply to your information, we can point you to the protections we rely on when you ask through the contact route described later on this page.
Children and Age Restrictions
Our site is intended for adults choosing cookware for their own kitchens. It is not directed at children, and we do not knowingly collect personal information from anyone under 16, or under a higher minimum age where local law sets one.
If you believe a child has shared information with us, please tell us using the contact route described below, and we will take reasonable steps to remove it. Parents and guardians can also adjust device and browser settings to limit data collection by the sites their children use, which is a useful safeguard beyond this policy alone.
Visitor Privacy Choices and Regional Rights
Depending on where you live, you may have rights over your personal information: to access it, correct it, delete it, or receive a copy; to object to or restrict certain processing; and to withdraw consent. You may also have the right to appeal a decision or to lodge a complaint with your local privacy regulator.
To exercise a right, use the contact route at the end of this page and describe what you are asking for. We verify requests reasonably and will not treat you differently for making one. Some information may still be retained where the law permits or requires it, such as records needed for security or legal compliance.
Browser Signals and Cookie Controls
Some browsers and extensions send signals, such as Global Privacy Control or Do Not Track, that express a preference about data sharing. Where a recognized signal indicates an opt-out required by law, we treat it accordingly.
Beyond signals, you can manage cookies directly in your browser: block third-party cookies, clear stored data, or set sites to forget you when a window closes. Where a cookie preference tool is available on our site, it lets you accept or decline categories rather than everything at once. Blocking all cookies may affect a few features, but reading our cookware, materials and care guides will still work.
Policy Changes
We update this policy when our practices, tools or legal requirements change. The current version always lives on this page, and the date shown here tells you when it was last revised.
Material changes, such as a new category of cookies or a different approach to handling enquiries, will be highlighted here in a reasonable way before or when they take effect. Continuing to use the site after an update means the revised policy applies to you. If a change does not work for you, adjust your cookie settings, unsubscribe from messages, or stop using the site; we would rather have your informed choice than your uncertainty.
How to Make a Privacy Enquiry
If you have a question about this policy or about how Caraway handles personal information, please use the contact options published on carawayco.com rather than guessing at an address. Publishing a verified contact route here matters more than convenience: sending your question to an unverified address risks your message, and the details inside it, reaching the wrong place.
When you reach out, include enough context for us to understand your request, such as the page involved and what you would like us to do. Please do not include payment card numbers or other sensitive details in an ordinary message, since they are rarely needed to answer a privacy question.